Returns and Exchanges

 
Return and Refund Policy
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit. 

If you have any questions about our guarantee, please, email us at www.purelyskin.biz, or call us at 1.253.444.2948.
 
Returns and Exchanges 
Returns and exchanges can be made at our spa by appointment, or by mail.
Please call 253.444.2948, if you wish to return or cancel an order placed online.   An online order may only be cancelled up to the time it is shipped.  This allows us to provide you with timely service and receipt of your package.
 

Returns by mail 
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Insuring your return allows you to track your parcel with the US Postal Service.  
 
Please Note:
Mail returns via USPS to Purely Skin, 1994 Braget St, Dupont, WA 98327.
 
We cannot accept CODs or courier deliveries.  Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Purely Skin. 
Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.